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FAQ Information
Does
Profirefighter.com have a local number in my area?
Profirefighter is a National Union Internet Service
Provider, with nearly 3000 dial-up numbers across the
country. Chances are we have dial up access for your
local area. To verify if there is a local dial-up
number in your area, go to our main page, and search
for dial-up locations in your area code or state using
the form under Union Internet Access.
How
do I find access numbers for when I travel?
From our main page, enter your area
code or state into the search form in the upper right
corner. You will be prsented with a list of dial-up
locations in your area. The listing of these numbers
does not guarantee that they are local calls to you.
Only your phone company can determine that for you.
How
do I access my Profirefighter
E-mail account(s)?
You can access your Profirefighter
e-mail accounts from our web site using our web based
e-mail system. This system will allow you to send and
receive e-mail from anywhere in the world as long as
you have Internet access available to you. Just click
the "Check E-mail" button at the top of the
main page, and login
using the first part of your e-mail address (to the
left of the @ symbol) and your password. We also allow
POP3 and SMTP access to our e-mail system, which means
you can use an e-mail program like Outlook or Netscape
Messenger to access your e-mail accounts.
How
do I login to my account maintenance area?
From our main page,
click the account login button at the top of the screen.
You will then be taken to a login screen where you will
enter in your user name and password. Use the first
part of your e-mail address for the login name and your
normal password, just like logging into your e-mail
account. Once you login you will be able to control
all aspects of your account from your services to your
billing and credit card information.
Why
can't I connect at 56K V.90 speeds?
Even
though all our locations support 56K V.90, this does
not guarantee that you will get 56K V.90 speeds. Connection
speeds are dependent on many things including:
1) Phone line quality. Check your phone line
to see if it qualifies for V.90 speeds at: http://www.3com.com/56k/need4_56k/linetest.html.
2) Modem compatibility. The better the modem,
the better the chance that your equipment and ours will
connect reliably and without failures.
3) Modem Firmware. Do you have an X2 modem made
by US-Robotics. Well, try upgrading it to V.90, this
should be the fix.
4) Operating system. Yes this does matter. If
you have windows 95, you will want to upgrade your DUN
to 1.3 off the Microsoft website.
Those are just a few things that determine your connection
speed, others include: distance of the POP that you
are dialing into, computer hardware (old 386's, ahhhh!),
modem drivers (update them!!), etc.
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