How
do I sign up for Internet Service?
You can either signup online
by clicking the 'Sign-up Online' button on the front of our web site, or you
can sign-up over the phone. For phone signup call our toll free tech support
line at 1-877-712-9191. Make sure to have your computer turned on and be able to
sit at the computer while you talk to us. You do not need to be
online or connected to the Internet to signup over the phone.
At the end
of the online signup, you can run a setup program that will configure your
computer to use our service.
At the end of the phone signup, a support
technician will assist you in configuring your computer.
Our service does
not require any software installation, so most of the time we can have you
online in minutes.
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Does your ISP have a local number in my area?
Our ISP is a National Union
Internet Service Provider, with over 6000 dial-up numbers across the country.
Chances are we have dial up access for your local area. To verify if there is a
local dial-up number in your area, go to our main page, and search for dial-up
locations in your area code using the form under 'search dialup
locations'.
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How
do I find access numbers for when I travel?
To verify if there is a
local dial-up number in the area you will be traveling too, go to our main page,
and search for dial-up locations in that area code using the form under 'search
dialup locations'. You must pick a number in the network that you signed up on.
You can also call our toll free line and we can tell you the proper number to
use.
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How do I pay my bill?
If you need to pay an
invoice over the phone, call our toll free line at 1-877-712-9191 and we will
process your request.
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Can
I get my email if I am Traveling?
YES.
We allow
web based email access to your email accounts, which allows you to access your
email from any Internet connection in the world. Simply go to our main web site,
and click the check email button or login to your email account with the fields
provided. Enter your full email address as your UserID, and then enter your
password to login.
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I can't obtain a stable connection.
If you are experiencing
problems maintaining a stable connection, the following information should help
you to resolve the issue.
A. Have you tried another
access number?
Your connection may have
been dropped due to technical difficulties with the access number you are using.
If the problem persists, try using another access number in your
area.
B. Do you have Call
Waiting?
If you have Call Waiting
enabled, you will be disconnected from the Internet when someone tries to call
you. To disable Call Waiting do the following:
1. Open the new
Dialer.
2. Click in the box next to Disable call waiting by dialing to put a
check in it and ensure that *70 is entered in the text box to the right.
3.
Click the Connect button to connect to the ISP. Call Waiting will be disabled
and you should not be interrupted while online.
C. Verify your modem
settings
If
your modem is not configured correctly, you will experience problems connecting.
To verify your modem settings, please follow the steps below.
- Click on the Windows Start
button, point to Settings and select Control Panel.
- Double-click the Modems
icon.
- Click once on the modem
that is installed to highlight it and click on the Properties button.
- Select the General tab and
look for the Maximum Speed section. Change the settings to match your modem.
A. If you have a 28.8 or
33.6 modem, select 38400.
B. If you have a 56k V.90 or Flex modem, select
57600.
- Verify that the box for
Only connect at this speed is NOT checked.
- Click OK, then OK again and
close the Control Panel.
Note: WindowsME users DO NOT close the
control panel. Skip to number 8.
- Double-click on the My
Computer icon on your desktop.
- Double-click on the Dial-Up
Networking icon.
- Click once on your
connection icon to highlight it.
- From the File menu, select
Properties.
- Ensure the correct modem is
selected in the Connect using field.
- Click on the Configure
button.
- Select the General tab and
look for the Maximum Speed section. Change the settings to match your
modem.
A. If you have a 28.8 or
33.6 modem, select 38400.
B. If you have a 56k V.90 or Flex modem, select
57600.
- Verify that the box for
Only connect at this speed is NOT checked.
- Click OK, then OK again and
close the Control Panel.
Try Our ISP again.
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Why can't I connect at 56K V.90 speeds?
Even though all our
locations support 56K V.90, this does not guarantee that you will get 56K V.90
speeds. Connection speeds are dependent on many things including:
1. Phone line quality.
Check your phone line to see if it qualifies for V.90 speeds
2. Modem
compatibility. The better the modem, the better the chance that you’re equipment
and ours will connect reliably and without failures.
3. Modem Firmware.
Do you have an X2 modem made by US-Robotics, Well, try upgrading it to V.90,
this should be the fix.
4. Operating system. Yes this does matter. If
you have Windows 95, you will want to upgrade your DUN to 1.3 off the Microsoft
website.
Those are just a few things
that determine your connection speed, others include: distance of the POP that
you are dialing into, computer hardware (old 386's, ahhhh!), modem drivers
(update them!!), etc.
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How
do I add email accounts?
1. Login to your
personal home page area.
2. Once you are logged in, click the account
button at the top.
3. Click the 'manage your services'
link.
4. Click the 'add new services' link
5. Then click the
'add new email address' button.
6. Enter a new username and password for
the account, and click the save button.
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How
do I change my password?
1. Login to your
personal home page area.
2. Once you are logged in, click the account
button at the top.
3. Click the 'manage your services'
link.
4. There you will see the list of email and dial-up accounts that
you have.
5. Next to each account you will see an edit button. Click the
edit button to change the password for each account.
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Why
is Windows 95/98 so slow to log in?
Some Win95/98 users seem to
have very slow login times, as long as two or three minutes. The symptom is that
Windows 95 will dial the number, successfully verify username and password, and
then seem to hang for a very long time at the 'Logging on to Network' phase
before completing the connection. The cause is Win95 is attempting to negotiate
a connection with several network clients and protocols that are enabled by
default for Dial-Up Networking. However, for use with Internet Service
Providers, no network clients and protocols are required except the standard
Internet TCP/IP protocol. The presence of unneeded network clients is normally
harmless and the only effect is to slow down the login process as Win95 has to
negotiate each of the network clients and protocols.
Since Internet Service
Providers only support the TCP/IP protocol, we suggest disabling Win95's attempt
to negotiate these network clients and protocols. To do so, open the "Dial-Up
Networking" window in the "My Computer" folder, RIGHT click on the connection
icon then select "Properties". In the properties configuration window that
appears click the "Server Type" button and make certain that the "Log on to
network", "NetBEUI" and "IPX/SPX Compatible" boxes are NOT checked. Click OK to
save any changes required and close the properties configuration window. Your
login should now take only a few seconds.
Your connection may have
only recently began exhibiting the 'Win95 slow login' problem. It is very
difficult to determine what affects the normal negotiation time-out process.
There are several different references to flavors of the problem in the
Microsoft technical support knowledge base. Our guess is that variable timing
delays (called 'race' conditions) introduced by a particular computer
configuration, modem type, connection data rate, telephone line quality and load
on our communications servers can all play a part Finally, you may have
installed software or otherwise inadvertently changed your Win95 configuration
to cause additional unneeded network clients or protocols to be loaded.
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What Info do I need when I call tech
support?
When you call our tech
support helpline at 1-877-712-9191 be sure to be at your machine, have
you Customer ID or username handy, and write down any error messages that you
may have been getting so that we can help you more efficiently.
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